We take great pride and diligent care in procuring, growing, packaging, and shipping your Soil&Clay Plants. Our primary goal is to deliver your plants safely from our greenhouse to your residence or business. On average, we ship within 3-10 business days after your order is placed depending on where you live in the United States. We do our very best to ensure the health and safety.

Orders $99 and over (after any discounts) ship free. All orders under $99 are subject to a shipping fee. 

As soon as your order leaves our greenhouse, you’ll be emailed your tracking number(s) and will be able to track your shipment. Most of our orders ship via FedEx and UPS.

Please do your best not to leave your plant outside in the winter months or harsh climates. If you do live in a cooler climate, we recommend following your package closely to ensure it does not sit out in the cold upon arrival to its new home.

Each order can only ship to one location. Thanks for understanding. 

At this time we unfortunately do not. However, we are working hard to ensure logistically we are able to do this in the near future. If you are interested in Canada or International, we'd love to hear about it, email us info@soilandclay.com.

At this time, we are unable to guarantee a specific delivery date. We will do our best to accommodate your request but please reach out to our team prior to placing your order and we’ll do our best to help you with your request.

For large orders (quantities greater than 20) or bulk orders, please check out our Wholesale or Corporate Order Page depending your need. We look forward to serving you and welcoming you to the Soil&Clay Family. 

Yup! All Soil&Clay plants are actual plants from our greenhouse and they will arrive healthy, however each plant is indeed unique so there will be variations in shape, color, etc.

Most plants are directly potted in their nursery grow pot. It depends on a variety of factors to ensure the plant arrives in the best possible condition. We do have the option for you to buy a pot separately, and as we continue to grow we will have many more pot options available.

We apologize for your Soil & Clay product arriving damaged during shipping. We do our absolute best to ensure safe and healthy arrival for all of our products. 

For broken non-live products, please email our support at info@soilandclay.com and we’ll replace it for free.

For live goods that arrive dead, we’ll replace it for free. Please note, we have a 14 day live goods policy. After 14 days, we will not credit, replace, or refund for dead plants as most plants will die within 2-3 days if there is indeed a problem with the plant.

For plants that arrive damaged, this will not qualify for a refund, store credit, or replacement unless the plant is actually dead on arrival. Shipping live goods can be very stressful on plants and some leaves/branches may arrive damaged. We do apologize if this happens as we are shipping live goods, however, the plant will still be okay and grow new leaves/branches soon!

We ask that you have your order number and a photo of your damaged product ready, then let us know via email so we can issue a store credit ASAP! Please email this to info@soilandclay.com

Like people, plants are not perfect! Shipping can add a lot of strain to our green friends. If your plant arrives with yellow/brown leaves, dry soil, bent leaves, droopy leaves or holes in leaves, it is not uncommon! Plants will need some time to adjust to their new homes.

For yellow/browning leaves - Please cut these close to the base. This will ensure the plant sends no more energy to these leaves as they are at the end of their life (just those leaves, not the plant)

For droopy leaves - Please water your plant immediately! Your plant is just thirsty.

For bent leaves - These will come back in their natural shape after some time.

Like people, plants are not perfect! Shipping can add a lot of strain to our green friends.

For yellow/browning leaves - Please cut these close to the base. This will ensure the plant sends no more energy to these leaves as they are at the end of their life (just those leaves, not the plant)

Subscribers receive one new plant each month, shipped to their delivery address. Your subscription will cycle through an assortment of plants. Your subscription's monthly charge includes plant, care instructions, and shipping. Note: our priority is ensuring plants arrive to you living their best, healthiest life. Our plants ship in their nursery grow pot for optimal health. Simply enjoy as is or remove it from the grow pot and place it inside your own planter. It’s up to you!

Soil&Clay subscriptions are a 3 month minimum. Subscription boxes can only be delivered within the contiguous 48 states. Promotions and discounts do not apply to subscription purchases.

If you move or need an address changed on your monthly subscription please email info@soilandclay.com.